Skip to main content

PRIVACY POLICY

Last updated: December 5, 2025

This Privacy Policy describes how Vine Fitness, LLC, doing business as Vine Fitness (“we,” “us,” or “our”), collects, uses, stores, and shares your personal information when you use our services (“Services”), including when you:

  • Visit our website at https://www.thevinefitness.com
  • Use our mobile application powered by Club Automation
  • Become a member, manage your membership, book classes, or make payments
  • Engage with us through marketing, events, or customer support

If you do not agree with the terms of this Privacy Policy, please do not use our Services. If you have questions, you may contact us at [email protected].

SUMMARY OF KEY POINTS

  • What personal information do we collect? We collect personal information you provide to us and information automatically collected through our website and mobile app.
  • Do we process sensitive personal information? No, we do not intentionally collect or process sensitive personal information.
  • Do we use third-party platforms? Yes. Our membership management, billing, and mobile app are powered by Club Automation, a third-party service provider whose privacy policy and terms apply.
  • How do we use your information? To provide and manage memberships, process payments, communicate with you, improve our Services, ensure security, and comply with legal obligations.
  • What rights do you have? Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

We collect personal information you voluntarily provide when you register for a membership, use our Services, contact us, or interact with our website or mobile app. This may include:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment information
  • Contact preferences
  • Membership and class participation details

All personal information you provide must be accurate and kept up to date.

Payment Information

Payments and billing are processed through our third-party gym management platform, Club Automation. Vine Fitness does not directly store full payment card numbers. Payment data is handled in accordance with Club Automation’s security and compliance standards. Please review Club Automation’s privacy policy for additional details regarding payment data handling.

Information Automatically Collected

When you visit our website or use our mobile app, certain information is collected automatically, including:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Usage data and interaction logs
  • Approximate location data

This information is used primarily for security, analytics, and operational purposes. We may use security and performance services such as Cloudflare to help protect our infrastructure.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for the following purposes:

  • To provide, operate, and manage memberships and gym services
  • To enable use of the mobile app, including booking classes and managing accounts
  • To process payments and recurring billing
  • To respond to inquiries and provide customer support
  • To send service-related communications and optional marketing messages
  • To improve our website, app, and overall user experience
  • To ensure security, prevent fraud, and monitor misuse
  • To comply with legal and regulatory obligations

3. MOBILE APPLICATION AND CLUB AUTOMATION

Vine Fitness uses a mobile application powered by Club Automation, a third-party gym management platform. When you use the mobile app:

  • Your data may be collected, processed, and stored by Club Automation on our behalf
  • Club Automation may collect and process information in accordance with its own privacy policy and terms
  • Vine Fitness does not control Club Automation’s independent data practices

We encourage you to review Club Automation’s privacy policy and terms and conditions before using the mobile app.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following situations:

  • Service Providers: Including Club Automation, payment processors, hosting providers, analytics providers, and security services
  • Business Transfers: In connection with a merger, sale, or acquisition
  • Legal Obligations: To comply with applicable laws, court orders, or legal requests

We do not sell your personal information to third parties for their independent commercial use.

5. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies to improve functionality, analyze usage, and enhance security. You may control cookie preferences through your browser settings, though disabling cookies may limit certain features.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When data is no longer needed, it is securely deleted or anonymized. Club Automation may retain data according to its own retention policies.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. DO WE COLLECT INFORMATION FROM MINORS?

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take steps to delete it.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request data portability where applicable

To exercise your rights, contact us at [email protected]. Some requests related to the mobile app may require coordination with Club Automation.

10. DO-NOT-TRACK SIGNALS

We do not currently respond to Do-Not-Track (DNT) browser signals, as no uniform standard has been adopted.

11. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights regarding their personal information under applicable law, including the right to request disclosure or deletion of personal data. Requests may be submitted using the contact information below.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised date and will be effective when posted. Continued use of our Services constitutes acceptance of the updated policy.

13. CONTACT US

If you have questions or concerns about this Privacy Policy, you may contact us at:

Vine Fitness, LLC
441 Vine Street
Cincinnati, OH 45202
United States
Email: [email protected]

14. REVIEW, UPDATE, OR DELETE YOUR DATA

You may request to review, update, or delete your personal information by contacting us at [email protected]. We will respond in accordance with applicable data protection laws.